Shipping policy

Shipping Policy

Processing time

Orders are processed within 1-3 business days before shipping. During high-demand periods (holidays, sales events), processing may take slightly longer, we'll do our best to keep things moving quickly.

Shipping times

Estimated delivery times by destination:

These are estimates, not guarantees. Actual delivery can be faster or slower depending on your location, customs processing, and carrier conditions. During Q4 (November-December) and other peak periods, please expect longer processing and shipping times.

Order tracking

You'll receive a tracking number by email once your order ships. Please allow 24-48 hours for tracking information to update after you receive it.

International shipping & customs

We ship to most countries. If your order ships from outside your home country, it may be subject to customs duties, import taxes, or fees charged by your local customs authority upon arrival. These charges are the responsibility of the recipient and are not included in your order total, except where otherwise noted (see EU Customs Duty below).

We are not able to guarantee that your order won't be subject to these charges, as customs policies vary widely by country.

EU customers

Orders shipping to European Union member states include a small customs duty ($3.80) charged at checkout to help cover import processing. This fee is non-refundable, even if your order is later refunded for another reason.

Shipping to remote or restricted areas

Some remote addresses may experience longer delivery times or, in rare cases, may not be serviceable. If we're unable to ship to your address, we'll contact you to arrange an alternative or issue a refund.

Delayed, lost, or stuck orders

If your order hasn't arrived within the estimated window, please reach out to us at [duskfarersupport@gmail.com] with your order number. We'll investigate and, if your order is confirmed delayed beyond our fulfilment window, we'll offer a reshipment or refund.

Split shipments

If your order includes multiple items, they may ship separately and arrive on different days, especially if items come from different fulfilment origins. You'll receive tracking information for each shipment.

Questions

Reach out any time at [duskfarersupport@gmail.com], we're happy to help.