Shipping policy
We ship to the United Kingdom, the United States, and Canada. Here's what to expect once you order.
Processing time
Orders are packed and dispatched within [1–2] business days of purchase. During launches or busier periods, please allow up to [3–4] business days. You'll get a confirmation email the moment your order ships, with tracking included.
Shipping rates & delivery times
| Destination | Estimated delivery | Cost |
|---|---|---|
| United Kingdom | 7–10 business days | Free |
| United States | 7–10 business days | Free |
| Canada | 7–10 business days | Free |
Shipping is free on every order, with no minimum spend required. It's applied automatically at checkout.
Delivery estimates begin from the day your order ships, not the day it's placed. Carriers occasionally run behind schedule around holidays; we'll flag this at checkout if it applies.
Order tracking
Every order ships with tracking. You'll receive a link by email as soon as your package leaves us, no account or app required.
Customs & import charges
United States: Import tariffs are already built into our shipping costs, so you shouldn't be charged extra tariffs on delivery.
United Kingdom: We are not currently VAT-registered in the UK. This means UK orders may be subject to VAT and, on orders over £135, customs duty as well, collected by the carrier on delivery rather than at checkout. Carriers may also add a small handling fee alongside this charge. These charges are set by UK customs and are the responsibility of the customer.
Canada: Orders may be subject to import duties, taxes, or customs fees on arrival, set by Canadian customs authorities and payable by the customer.
We're not able to predict or cover these costs in advance, so it's worth checking your local customs guidelines before ordering if you'd like to estimate them ahead of time.
Address accuracy
Please double-check your shipping address before checkout. If you spot an error, contact us at duskfarersupport@gmail.com as soon as possible. We can usually amend an order before it ships, but not after.
Lost or delayed packages
If your tracking hasn't updated in a while or your order hasn't arrived within the estimated window, get in touch at duskfarersupport@gmail.com and we'll look into it with the carrier on your behalf.
Damaged, defective, or incorrect items
If something arrives damaged, faulty, or wrong, that's not the ritual we intended. See our Returns & Refunds Policy for how to get a replacement or refund. No need to send anything back.
Questions
Reach us any time at duskfarersupport@gmail.com or through our Contact page.
The last hour of the day, considered. And the delivery too.